At Print United UK Ltd, we aim to provide quality products and reliable service. If you are not satisfied with your purchase, please review the following Refund & Returns Policy.
1. 7-Day Return Period
Customers may request a return or refund within 7 days of receiving the product. The request must be submitted within this period by contacting us at info@printunitedukltd.com.
2. Eligibility for Returns
To be eligible for a return or refund, the product must be unused and in its original condition and packaging, where applicable.
For physical products, the item should be returned in a condition suitable for resale. Proof of purchase may be required.
3. Software and Digital Products
For software licences, activation keys, digital downloads, or other electronically supplied products, refunds may only be available if the product has not been activated, registered, downloaded, or used, subject to applicable UK law and the specific terms of the relevant publisher or manufacturer.
Once a software licence or activation key has been activated or used, it may not be eligible for a refund.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details and, where appropriate, photographs or other supporting information.
We will review the issue and, where applicable, arrange a replacement, repair, or refund.
5. Refund Process
Once your return or refund request has been reviewed and approved, we will confirm the outcome by email.
Approved refunds will be processed using the applicable payment method. The time required for the funds to appear in your account may vary depending on the payment service provider or financial institution.
6. Non-Returnable Products
Certain products may not be eligible for return or refund, including:
- Activated or used software licences or product keys.
- Digital products that have been downloaded or accessed.
- Products that have been altered, damaged, or misused after delivery.
- Products where the applicable manufacturer or publisher does not permit a return.
7. Return Costs
Where a return is required due to an incorrect, damaged, or defective product supplied by us, we will provide appropriate instructions regarding the return.
For other returns, the customer may be responsible for the applicable return shipping costs, where permitted by law.
8. Statutory Consumer Rights
This policy does not affect or limit any rights you may have under applicable UK consumer protection and distance-selling laws. Where statutory rights provide greater protection than this policy, those rights will apply.
9. Contact Us
For any refund or return enquiry, please contact:
Print United UK Ltd
162-168 High Street
Rayleigh, Essex, SS6 7BS
United Kingdom
Email: info@printunitedukltd.com